Legal

Terms and Conditions

The rules for using Top1Social and buying our services. Please read them before you order.

Last updated: May 2026 · 6 min read

In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), Regulation (EU) 2016/679 (GDPR) and Royal Legislative Decree 1/2007 (TRLGDCU), these Terms and Conditions of use of Top1Social (top1social.com) are established.

Please read these Terms and Conditions carefully before using our services. By accessing the website or placing an order, you agree to be bound by them in full. If you do not agree with any of these conditions, we ask that you do not access or use this website.

1. Identification of the provider

Owner
Top1Social
Activity
Social media marketing services
Scope
Spain
Trading name
Top1Social
Website
top1social.com
Email
pedidos@top1social.com
Country of operation
Spain

2. Purpose and acceptance

Top1Social offers social media growth services: followers, likes, views, comments and other interactions for platforms such as Instagram, TikTok, YouTube, Facebook, Twitch and Telegram. All services are provided externally, without needing access to the user’s credentials.

Use of the website confers the status of User and implies full and unreserved acceptance of all the terms set out here. Top1Social reserves the right to modify these Terms and Conditions at any time and without prior notice. Changes take effect from their publication on this page. Continued use of the service after the changes implies their acceptance.

3. Conditions of use

To use our services you must:

  • Be over 18 years of age or have the express authorisation of a legal guardian.
  • Provide correct and up-to-date information when placing the order (username, email).
  • Make sure the destination account is public throughout the delivery of the service.
  • Not change the username of the account during the delivery period.
  • Not hire services from other companies for the same account while your order is being processed, as this may cause errors or interference.
  • Not use our services for illegal or fraudulent activities or activities that infringe the rights of third parties.
  • Not cause damage to the physical or logical systems of Top1Social, its providers or third parties.

4. Ordering process

  1. Select the service and the pack you want on our website.
  2. Enter the username of the destination account and your email address.
  3. Complete the payment securely through our certified payment gateway.
  4. You will receive a confirmation by email. The service will start being processed within the time indicated for each product.

An order will be considered placed and binding once the payment has been successfully confirmed. Once delivery has started, the order cannot be cancelled or refunded, except in the cases provided for in our Refund Policy.

5. Prices and payments

  • Prices are shown in euros (€) and include applicable taxes.
  • We accept payment by credit/debit card (Visa, Mastercard).
  • All payments are processed securely through Cardinity, a PCI DSS certified payment platform. Top1Social does not store or have access to the user’s card details.
  • Prices are subject to change without prior notice. The applicable price is the one in force at the time the order is confirmed.
  • We reserve the right to modify, suspend or discontinue any service or price at any time, without liability to the user or third parties beyond orders already paid for.

6. Delivery of the service

  • Services start being processed within 0 to 30 minutes of payment confirmation, barring technical incidents. Some products may have delivery times of up to 0–7 days, as specified on each product page.
  • The delivery times indicated are estimates and may vary depending on order volume and platform availability. Top1Social reserves the right to extend the period by up to 30 additional business days in the event of a backlog of work or technical circumstances that so require.
  • The destination account must remain public throughout delivery. Orders delivered to private accounts will be considered completed with no right to a refund.
  • If the user deletes the account, changes the username or makes it private during delivery, the order will be deemed completed with no right to a full or partial refund.
  • The followers, likes, views, plays and other interactions provided come from an international network of accounts and are not targeted to a specific country or nationality, unless expressly stated otherwise on the page of the service purchased.

7. Right of withdrawal

In accordance with articles 103(a) and 103(m) of the TRLGDCU, the user expressly acknowledges that Top1Social’s digital services are perishable in nature and that their performance begins immediately after payment is confirmed. Therefore, once the provision of the service has started, the user loses the right of withdrawal of 14 days provided for in consumer legislation.

However, the user may request cancellation of the order within 12 hours of placing it and will be entitled to a full refund, provided that the order has not yet started being processed. Certain services start instantly, so the cancellation window may be shorter.

8. Guarantees and liability

  • All orders include a 30-day refill guarantee from delivery, in accordance with our Refund Policy.
  • The services are carried out through specialised providers. Top1Social manages the orders, tracks them and handles refills and refunds where applicable.
  • Top1Social is not responsible for the moderation, suspension or account deletion decisions taken by the social platforms (Instagram, TikTok, YouTube, etc.).
  • We do not guarantee specific results in terms of organic reach, sales or collaborations arising from the use of our services.
  • Top1Social is not liable for any damage or loss that may arise from the use of the website’s content or from the user’s breach of any legal provision in force.
  • Our maximum liability in any case is limited to the amount paid for the order that is the subject of the claim.

9. Variations and permanence of the services

The services offered (followers, likes, views, comments or other interactions) are performed through legitimate activity on the corresponding platforms. For this reason, their indefinite permanence cannot be guaranteed, as it depends on decisions and behaviour beyond our control.

The customer accepts that, as this is a digital service and not a physical product, losses or variations may occur over time. The 30-day guarantee covers incidents relating to the initial delivery, not subsequent decreases due to causes beyond Top1Social’s control.

10. Intellectual and industrial property

All content on top1social.com (texts, images, logos, graphics, design and source code) is the property of Top1Social or its licensors, and is protected by Spanish and international intellectual and industrial property legislation.

The reproduction, distribution, public communication, transformation or any other form of exploitation of such content, in whole or in part, in any form or medium, without the prior written authorisation of Top1Social, is expressly prohibited.

Top1Social accepts no responsibility for the external links included on the website. Access to third-party sites is at the user’s sole responsibility. The inclusion of a link does not imply a commercial relationship or recommendation by Top1Social.

12. Communications

All communications relating to the order will be sent to the email address provided by the user at the time of purchase. The user undertakes to provide a valid email address and to keep it up to date. Top1Social is not responsible for communications not received because of incorrect information provided by the user. We recommend checking your spam folder.

13. Data protection

The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By accepting these terms, you also accept our Privacy Policy and our Refund Policy.

14. Applicable law and jurisdiction

These Terms and Conditions are governed in all respects by Spanish law. For any dispute arising from access to or use of the website or from the provision of services, the parties submit to the competent courts and tribunals of Spain, expressly waiving any other jurisdiction that may correspond to them.

15. Contact

For any query related to these Terms and Conditions, you can write to us at pedidos@top1social.com or through our contact page.

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